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We automatically will send you a replacement debit card the month yours is expiring. Please watch your mail for your replacement card towards the end of the month. If you do not receive your card by the end of the month your card expires, please call us at 877-508-8455 or…
There are unauthorized charges on my debit card. What do I do?
Contact us immediately at 877-508-8455 or 802-388-4982 so we can cancel your card. If needed, we can start dispute paperwork to get the unauthorized charges reversed.
Is there a limit on how much I can spend on my debit card?
Yes, all debit cards have withdrawal limits for the ATM and Point of Sale (POS). Limits are subject to change. Please contact us at 877-508-8455 or 802-388-4982 if you would like to know your limits. We can also temporarily raise your limits for a large purchase or withdrawal. Just let…
Should I contact you when I travel? Even in the United States?
Yes! Anytime you travel, please contact us at 877-508-8455 or 802-388-4982 so we can add a travel exclusion to your debit card. We will need to know the locations and dates of travel. You can also add a travel alert to your debit card using the NBM Card Control app….
Who do I call if my debit card is lost or stolen?
To report a lost or stolen debit card, please call 877-508-8455 (during business hours) or 866-657-0596 (available 24/7).
