COVID-19 Information & Updates

March 13, 2020

Service Changes in Brandon & Hinesburg


As we continue to evaluate our service delivery needs and minimize physical contact, we have decided to reduce our appointment hours in Brandon and Hinesburg and temporarily close the Hinesburg drive up effective at close of business on Tuesday, March 24.

The ATMs and Night Deposit will remain available at all locations. Online and mobile banking continue to be available. We will also keep our drive-ups open in Bristol, Middlebury, and Vergennes for their normally scheduled hours at this time.

We understand the concerns you may have with this change. If you need access to your safe deposit box or have another urgent need, our Brandon and Hinesburg offices are available by appointment between 9 and 10am, Monday through Friday. Please call 877-508-8455 to schedule an appointment.

While we are temporarily limiting in-person interactions, we remain committed to serving you. Our friendly and helpful customer support representatives are standing by to assist you. We will do everything in our power to ensure your banking needs are met. If you have any concerns or questions at all, please call us at 877-508-8455.

We appreciate your business and thank you for your support. We hope you and your families stay well during this difficult time.

Lobbies closed – drive-ups remain open


National Bank of Middlebury is here for you and our community. We will continue to serve you through this constantly evolving crisis. Given current CDC guidelines on social distancing and closure actions taken on the state and federal levels, we are closing our lobbies for your wellbeing and that of our employees, effective at close of business on Tuesday, March 17.

We remain open for business through use of our Drive-ups, ATMs, Night Deposit, Telebank, Online and Mobile banking services. We look forward to serving you and want to reassure you that we will work diligently to deliver the best possible customer service under these circumstances.  You are our neighbors, our friends and we are in this together. We have been your community bank since 1831. We have experienced tough times before, and the one thing we know is that we are stronger working together. We can and will meet the challenge before us.

You can reach us online at or on our mobile app.

You can use Telebank by calling 800-575-1780.

For wire transfers, safe deposit access, notary service, and medallion signatures, please call the bank and schedule an appointment. You can reach us by phone at 877-508-8455 (toll free) or 802-388-4982 (local), connecting all branches. You can also call our individual branch offices directly using these phone numbers:

Bristol – 802-453-2512

Middlebury (Main Office) – 802-388-4982

Middlebury (Route 7) – 802-388-0990

Vergennes – 802-877-1113

Account opening can be started on our website and completed at any of our drive-up locations.

You can use our Drive-ups located at 15 Seymour Street, Middlebury; 240 Court Street, Middlebury; 28 Main Street, Bristol; and 29 Green Street, Vergennes. Click here for locations and hours.

You can conduct business at our ATMs located at 30 Main Street, Middlebury; 15 Seymour Street, Middlebury; 240 Court Street, Middlebury; 5 Carver Street, Brandon; 28 Main Street, Bristol; 140 Commerce Street, Hinesburg and 29 Green Street, Vergennes. You also have access to the statewide Falcon ATM Network. Click here for all ATM locations.

If you have questions, please call 877-508-8455 or email us at

Follow the links below to download our app!

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These buttons take you off-site and should be accessed from your phone or tablet.

Remote Banking Options


Dear Customer,

In light of the news around COVID-19 (coronavirus), we wish to assure you that we are monitoring the situation closely and taking action to safeguard our customers and our staff. The following remote services are available to you to carry out your banking needs:

Online Banking

You can use online banking from any device with an internet connection and web browser. Just log in and you can view your account history, transfer between accounts, and even pay bills! Learn More

Mobile App

Download our mobile app onto your iOS or Android phone to monitor your accounts, make transfers, pay people, and make deposits. Learn More

Mobile Deposit

With our mobile app, you can make deposits to your account just by taking pictures of the check you wish to deposit. Just tap on “Deposit” in the app and follow the on screen instructions. Learn More

Bill Pay

In online banking or our mobile app, you can pay your bills to any company with just their name, address, amount, and your account number with that business. Learn More

Mobile Wallet

If you want to avoid having to touch the credit card terminal at the store, try out Mobile Wallet! Our debit cards are compatible with Apple Pay, Google Pay, and Samsung Pay. Just go in to your wallet service and add your NBM debit card. Then you can pay in the store just by unlocking your phone and holding it near the terminal at participating locations. Learn More


Our ATMs are available 24/7 and allow you to withdraw cash or make deposits to your NBM account. We are also part of the Falcon ATM network giving you access to your accounts at Falcon Network ATMs throughout Vermont. Click here for the full list.


Get information on your account and transfer between accounts with our automated Telebank service. Telebank is available 24/7 and you do not even need internet – just a phone! Call 802-388-1780 (local) or 800-575-1780 (toll free).

Pay a Loan

You can pay a loan on our website anytime either through online banking or via a secure form. Learn More

Reorder Checks

If you have ordered checks with us before and your address has not changed, you can reorder checks online with ease! Learn More

Contact Us

We are happy to assist you with any of these services and more. Give us a call at 802-388-4982 (local) or 800-508-8455 (toll free), send us an email at, or stop into any of our offices during our business hours. We are here to help!