COVID-19 Information & Updates

March 13, 2020

Main Office Lobby Opens

Posted 9/18/2020

The streets of downtown Middlebury have reopened! In recognition of this and in support of downtown businesses, we are pleased to announce that our Main Office will open the lobby to customers starting Monday, September 21st. The hours will be Monday through Friday, 10am to 2pm. Our ATM and night drop will still be available 24/7.

If you choose to visit our Main Office, please adhere to the following guidelines:

  • Limited number of customers in the lobby at a time – a greeter will meet you at the door.
  • Please use a face mask. If you do not have a face mask, we can provide one for you. We may ask you to remove your mask briefly to confirm your identity.
  • Consider making an appointment by calling us at 877-508-8455. Customer Service Representatives are available at the Main Office for appointments Monday – Wednesday, 9am-4pm and Thursday – Friday, 9am-5pm.

We want to serve you in the safest way possible. We encourage you to continue to take advantage of all our online tools including online and mobile banking, mobile deposit, bill pay, and Popmoney. If you have any questions about any of these online services or other matters, please visit our website at nbmvt.com or call Customer Support at 877-508-8455.

We are honored to continue to serve you. We hope you stay healthy and safe.

Hinesburg Office Hour Changes

Posted 9/9/2020

We are updating our hours at the Hinesburg drive-up in response to customer use and feedback. We will now be expanding hours in Hinesburg on Mondays and Fridays starting September 11th. We will no longer open on Saturdays in Hinesburg after September 12th. Please note our new drive-up hours:

  • Monday – 9:00am to 4:00pm
  • Tuesday – 9:00am to 12:00pm
  • Wednesday – 9:00am to 12:00pm
  • Thursday – 9:00am to 12:00pm
  • Friday – 9:00am to 4:00pm
  • Saturday, September 12 – 9:00am to 12:00pm
  • Saturdays after September 12 – CLOSED

We will still be open on Saturday from 9am to 12pm at our drive-ups in Bristol (28 Main St) and Middlebury (240 Court Street).

The lobby in Hinesburg will remain available by appointment only. To schedule an appointment, please call us at 802-388-4982.

We are honored to continue to serve you. We hope you stay healthy and safe.

Office Hour Changes

Posted 7/2/2020

We are expanding hours at some of our offices, getting closer to pre-COVID hours. Our lobbies still remain closed except in Brandon where there is no drive-up. The new temporary hours effective Monday, July 6:

  • Brandon Office:
    • Monday – Friday: 9am-4pm
  • Bristol Drive Up:
    • Monday – Thursday: 9am-4pm
    • Friday: 9am-5pm
    • Saturday: 9am-noon
  • Hinesburg Drive Up:
    • Monday – Saturday: 9am-noon
  • Main Office (Middlebury):
    •  Will remain closed and continue to assist customers by appointment
  • Route 7 South (Middlebury) Drive Up:
    • Monday – Wednesday: 8am-4pm
    • Thursday – Friday: 8am-5pm
    • Saturday: 9am-noon
  • Seymour Street (Middlebury) Drive Up:
    • Monday – Friday: 8am-5pm
  • Vergennes Drive Up:
    • Monday – Thursday: 9am-4pm
    • Friday: 9am-5pm

Brandon Office to Reopen on May 26

Posted 5/19/2020

We are pleased to announce that our Brandon office will reopen on Tuesday, May 26. The hours will be Monday through Friday, 9am to 12pm. Our ATM and night drop will still be available 24/7.

If you choose to visit our Brandon office, please adhere to the following guidelines:

  • One customer in the lobby at a time – a greeter will meet you at the door to ID you.
  • Please use a facemask and have ID ready. We may ask you to remove your mask briefly to confirm your identity.
  • Consider making an appointment by calling us at 877-508-8455.

We want to serve you in the safest way possible. We encourage you to continue to take advantage of all our online tools including online and mobile banking, mobile deposit, bill pay, and Popmoney. If you have any questions about any of these online services or other matters, please call Customer Support at 877-508-8455.

We are honored to continue to serve you. We hope you stay healthy and safe.

Hinesburg Drive-up to Reopen on May 18

Posted 5/14/2020

We are pleased to announce that our Hinesburg drive-up will reopen on Monday, May 18th. The hours will be Monday through Saturday, 9am to 12pm. Our ATM and night drop will still be available 24/7.

We are happy to see you at our drive-ups and we are continuing to keep our lobbies closed at this time. We encourage you to continue to take advantage of all our online tools including online and mobile banking, mobile deposit, bill pay, and Popmoney. If you have any questions about any of these online services or other matters, please call Customer Support at 877-508-8455.

We are honored to continue to serve you. We hope you stay healthy and well.

Hours Changed at Drive-Ups

Posted 4/10/2020

We plan to temporarily reduce our hours at our drive-ups. The new hours will be effective as of Monday, April 13 until further notice. These will be the new hours:

  • Bristol: Monday – Friday, 9:00am to 4:00pm; Saturday, 9:00am to 12:00pm
  • Route 7 South (Middlebury): Monday – Wednesday, 8:00am to 4:00pm; Thursday – Friday, 8:00am to 5:00pm; Saturday, 9:00am to 12:00pm
  • Seymour Street (Middlebury): Monday – Friday, 9:00am to 5:00pm
  • Vergennes: Monday – Friday, 9:00am to 4:00pm

Service Changes in Brandon & Hinesburg

Posted 3/24/2020

As we continue to evaluate our service delivery needs and minimize physical contact, we have decided to reduce our appointment hours in Brandon and Hinesburg and temporarily close the Hinesburg drive up effective at close of business on Tuesday, March 24.

The ATMs and Night Deposit will remain available at all locations. Online and mobile banking continue to be available. We will also keep our drive-ups open in Bristol, Middlebury, and Vergennes for their normally scheduled hours at this time.

We understand the concerns you may have with this change. If you need access to your safe deposit box or have another urgent need, our Brandon and Hinesburg offices are available by appointment between 9 and 10am, Monday through Friday. Please call 877-508-8455 to schedule an appointment.

While we are temporarily limiting in-person interactions, we remain committed to serving you. Our friendly and helpful customer support representatives are standing by to assist you. We will do everything in our power to ensure your banking needs are met. If you have any concerns or questions at all, please call us at 877-508-8455.

We appreciate your business and thank you for your support. We hope you and your families stay well during this difficult time.

Lobbies closed – drive-ups remain open

Posted 3/17/2020

National Bank of Middlebury is here for you and our community. We will continue to serve you through this constantly evolving crisis. Given current CDC guidelines on social distancing and closure actions taken on the state and federal levels, we are closing our lobbies for your wellbeing and that of our employees, effective at close of business on Tuesday, March 17.

We remain open for business through use of our Drive-ups, ATMs, Night Deposit, Telebank, Online and Mobile banking services. We look forward to serving you and want to reassure you that we will work diligently to deliver the best possible customer service under these circumstances.  You are our neighbors, our friends and we are in this together. We have been your community bank since 1831. We have experienced tough times before, and the one thing we know is that we are stronger working together. We can and will meet the challenge before us.

You can reach us online at www.nbmvt.com or on our mobile app.

You can use Telebank by calling 800-575-1780.

For wire transfers, safe deposit access, notary service, and medallion signatures, please call the bank and schedule an appointment. You can reach us by phone at 877-508-8455 (toll free) or 802-388-4982 (local), connecting all branches.

Account opening can be started on our website and completed at any of our drive-up locations.

You can use our Drive-ups located at 15 Seymour Street, Middlebury; 240 Court Street, Middlebury; 28 Main Street, Bristol; and 29 Green Street, Vergennes. Click here for locations and hours.

You can conduct business at our ATMs located at 30 Main Street, Middlebury; 15 Seymour Street, Middlebury; 240 Court Street, Middlebury; 5 Carver Street, Brandon; 28 Main Street, Bristol; 140 Commerce Street, Hinesburg and 29 Green Street, Vergennes. You also have access to the statewide Falcon ATM Network. Click here for all ATM locations.

If you have questions, please call 877-508-8455 or email us at info@nbmvt.com.

Follow the links below to download our app!

android itunes

 

 

 

 

These buttons take you off-site and should be accessed from your phone or tablet.


Remote Banking Options

Posted 3/13/2020

Dear Customer,

In light of the news around COVID-19 (coronavirus), we wish to assure you that we are monitoring the situation closely and taking action to safeguard our customers and our staff. The following remote services are available to you to carry out your banking needs:

Online Banking

You can use online banking from any device with an internet connection and web browser. Just log in and you can view your account history, transfer between accounts, and even pay bills! Learn More

Mobile App

Download our mobile app onto your iOS or Android phone to monitor your accounts, make transfers, pay people, and make deposits. Learn More

Mobile Deposit

With our mobile app, you can make deposits to your account just by taking pictures of the check you wish to deposit. Just tap on “Deposit” in the app and follow the on screen instructions. Learn More

Bill Pay

In online banking or our mobile app, you can pay your bills to any company with just their name, address, amount, and your account number with that business. Learn More

Mobile Wallet

If you want to avoid having to touch the credit card terminal at the store, try out Mobile Wallet! Our debit cards are compatible with Apple Pay, Google Pay, and Samsung Pay. Just go in to your wallet service and add your NBM debit card. Then you can pay in the store just by unlocking your phone and holding it near the terminal at participating locations. Learn More

ATMs

Our ATMs are available 24/7 and allow you to withdraw cash or make deposits to your NBM account. We are also part of the Falcon ATM network giving you access to your accounts at Falcon Network ATMs throughout Vermont. Click here for the full list.

Telebank

Get information on your account and transfer between accounts with our automated Telebank service. Telebank is available 24/7 and you do not even need internet – just a phone! Call 802-388-1780 (local) or 800-575-1780 (toll free).

Pay a Loan

You can pay a loan on our website anytime either through online banking or via a secure form. Learn More

Reorder Checks

If you have ordered checks with us before and your address has not changed, you can reorder checks online with ease! Learn More

Mail Deposits and Loan Payments

You can mail in your checks to deposit or your loan payments. Just add your account number and mail to National Bank of Middlebury, ATTN: Tellers, PO Box 189, Middlebury, VT 05753.

Please do not send cash in the mail. For cash deposits, you can put cash in a sealed envelope with a completed deposit slip and drop it in any of our branch night drops or deposit at the ATM using your debit card.

Contact Us

We are happy to assist you with any of these services and more. Give us a call at 802-388-4982 (local) or 800-508-8455 (toll free), send us an email at info@nbmvt.com, or stop into any of our offices during our business hours. We are here to help!