How can I fix “Cookies are blocked” error in Online Banking and Bill Pay?

If you receive a “Cookies are blocked” error while using Online Banking or Bill Pay with the Chrome browser on Windows 10 or Mac, please try the following instructions:

  1. In Google Chrome, select the three vertical dots in the upper right corner and select Settings.
  2. Under “Privacy and security”, click Cookies and other site data
  3. Scroll down to Sites that can always use cookies and click the Add button
  4. Enter the two domains listed below, as shown, and select the checkbox to include third-party cookies.
    1. [*.]
    2. [*.]
  1. Close the browser, then log back into Online Banking.

If you receive a “Cookies are blocked” error while using an iPad to access Online Banking or Bill Pay, please try the following instructions:

  1. Open the Settings app (gear symbol)
  2. Under Settings on the left pane, select your browser (Safari or Chrome)
  3. For Safari, make sure the following settings are turned OFF:
    1. Block Pop-ups
    2. Prevent Cross-Site Tracking
    3. Block All Cookies
  4. For Chrome, make sure the following setting is turned ON:
    1. Allow Cross-Website Tracking

If you continue to have trouble, please call us at 877-508-8455.

Posted in: Bill Pay, Online Banking

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