Online Banking

It’s easy to make a transfer between two of your NBM accounts in online banking. You can even make the transfer recurring if you choose! Just follow these steps:

1. Log into online banking (just click the Login Now button on the left, then Online Banking).
2. Click “Transfer” in the blue bar across the top.
3. Choose from the first drop-down menu which account to transfer from.
4. Choose from the second drop-down menu which account to transfer to.
5. Choose the date you would like the transfer to go through. It should automatically fill in today’s date, but you can change that if you like just by clicking the date shown.
6. If you wish to make this an automatic recurring transfer, just click the checkbox to the right of the date next to “Repeat…” You will then see options to choose the frequency, transfer day, and how long you want the automatic transfers to go on. If you do not want an automatic transfer, leave the checkbox next to “Repeat…” empty.
7. Enter the amount of the transfer in the Amount line.
8. You can type a description if you like, but this line is optional.
9. Click “Preview Transfer.” This will show you the options you have selected. If all looks good, click Complete Transfer. If you need to change something, click Edit. If you changed your mind on the whole thing, just click Cancel!

Yes! You can transfer between your NBM account and your account at another financial institution within online banking. Note: You must be the owner of the account at the other institution. If you are looking to pay someone you know, use our Zelle® service. Click here to learn more about Zelle®

To transfer money between your NBM account and your account at another financial institution:

1. Log into online banking (just click the Login Now button on the left, then Online Banking).
2. Click “Bill Pay” in the blue bar across the top. Note: If this is your first time using Bill Pay, it will ask you to accept the terms and conditions before continuing.
3. In Bill Pay, click “Transfer Money.”
4. Below where it says “Transfer Money With Other Financial Institutions,” click “Add an Account” (this is a one-time process).
5. Fill in all the information for your account at your other institution, then click the “Add Account” button. You will have to wait for two micro deposits into your other account. These should appear in your other account within two business days. Once you have the amounts, write them down and go back into National Bank of Middlebury’s online banking bill pay service and enter the two amounts.
6. Once your account at your other institution is verified, you can transfer money between the accounts whenever like. Just login to Online Banking, open Bill Pay, select Transfer Money, and you will be able to choose which accounts you want to transfer to and from and for how much. You can even make it a repeating transfer if you select that option.

Questions? Call Customer Support at 802-388-4982.

If you receive a “Cookies are blocked” error while using Online Banking or Bill Pay with the Chrome browser on Windows 10 or Mac, please try the following instructions:

1. In Google Chrome, select the three vertical dots in the upper right corner and select Settings.
2. Under “Privacy and security”, click Cookies and other site data
3. Scroll down to Sites that can always use cookies and click the Add button
4. Enter the two domains listed below, as shown, and select the checkbox to include third-party cookies.
   1. [*.]natlmiddleburyonline.com
   2. [*.]checkfreeweb.com

5. Close the browser, then log back into Online Banking.

If you receive a “Cookies are blocked” error while using an iPad to access Online Banking or Bill Pay, please try the following instructions:

1. Open the Settings app (gear symbol)
2. Under Settings on the left pane, select your browser (Safari or Chrome)
3. For Safari, make sure the following settings are turned OFF:
   1. Block Pop-ups
   2. Prevent Cross-Site Tracking
   3. Block All Cookies
4. For Chrome, make sure the following setting is turned ON:
   1. Allow Cross-Website Tracking

If you continue to have trouble, please call us at 877-508-8455.

As browser versions change, it may occur that access to a website is adversely affected. If you are unable to access Online Banking, please update the browser version or try a different browser. We recommend using either Microsoft Edge, Apple Safari, Google Chrome, or Mozilla Firefox.

Other login issues may arise if you have not logged in for 365 days; you may need to log in again as a first time user.

Please contact us if you continue to have trouble accessing Online Banking.

To start the enrollment process, click Enroll in Online Banking. Then:

1. Choose the type of account in drop-down
2. Enter the account number for the account type selected above (The account number must be at least 6 digits; enter lead zero’s if required).
3. Enter full social security number (SSN) of account holder (without hyphens)
4. Enter the first time enrollment PIN (may be last four digits of SSN – if not, please call us at 877-508-8455 for your first time enrollment PIN)
5. Create a security question
6. Enter the answer to your security question
7. Enter email address
8. Confirm email address
9. Select Enroll
10. Read and accept the terms and conditions to continue
11. Create your new username and password (Passwords must be between 8 and 17 characters and must contain at least 1 number and 1 letter)
12. Set up challenge questions

That’s it! Once you’re logged in, you can set up alerts if you wish by clicking the Enroll button under Alerts.

To log in next time and every time:

At Electronic Banking, select Online Banking from the drop-down menu and enter your credentials.

Please call us at 802-388-4982. We can re-set your password and you can try again.

Please call us at 802-388-4982. We will re-set your password to a generic password that you can use to log back in. Once you log in, you will then be asked by the online banking system to change it immediately.

Online Banking is secured using Extended Validation SSL certificates to provide the strongest SSL encryption so that your account information remains confidential while traveling over the internet. Please see our Privacy Policy for more information. We also employ state of the art firewall protection and monitoring to protect your account information from unauthorized access.

Your login credentials allow you to access all accounts for which you have the signing authority in most cases. There may be some situations that require you to access your accounts separately. If you have any questions, please call Customer Support at 802-388-4982.

• View account balances and transactions since the last statement
• View previous statement
• Pay loan accounts if you have both a deposit and a loan account
• Transfer funds among your accounts with us
• Download history into Excel, Microsoft Money, Quicken, etc.

The activity viewed for deposit accounts is real-time and will change throughout the day. Loan account information will be updated the following business day.

There are no limits to the number of transfers you can make with Bill Pay. Bill pay is a free service that allows you to pay your bills through NBM Online Banking without having to write checks.

A bill pay service is offered in addition to our online banking services. The service provides a way for you to pay your bills without a need for you to write a check. This service is free. You may sign up for Bill Pay in Online Banking