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Bill Pay

Can you walk me through Bill Pay?

Below is a video provided by CheckFree, the makers of Bill Pay.

Bill Pay Customer Service can be reached at 855.832.6468 between the hours of 7:00 AM – 1:00 AM ET, 7 days a week.



Interactive Video Player


Can I transfer between my NBM account and an account at another financial institution?

Yes! You can transfer between your NBM account and your account at another financial institution within online banking. Note: You must be the owner of the account at the other institution. If you are looking to pay someone else, use our Popmoney service: Click here to learn more about Popmoney

To transfer money between your NBM account and your account at another financial institution:

  1. Log into online banking (just click the Login Now button on the left, then Online Banking).
  2. Click “Bill Pay” in the blue bar across the top. Note: If this is your first time using Bill Pay, it will ask you to accept the terms and conditions before continuing.
  3. In Bill Pay, click “Transfer Money.”
  4. Below where it says “Transfer Money With Other Financial Institutions,” click “Add an Account” (this is a one-time process).
  5. Fill in all the information for your account at your other institution, then click the “Add Account” button. You will have to wait for two micro deposits into your other account. These should appear in your other account within two business days. Once you have the amounts, write them down and go back into National Bank of Middlebury’s online banking bill pay service and enter the two amounts.
  6. Once your account at your other institution is verified, you can transfer money between the accounts whenever like. Just login to Online Banking, open Bill Pay, select Transfer Money, and you will be able to choose which accounts you want to transfer to and from and for how much. You can even make it a repeating transfer if you select that option.

Questions? Call Customer Support at 802-388-4982.

How can I fix “Cookies are blocked” error in Online Banking and Bill Pay?

If you receive a “Cookies are blocked” error while using Online Banking or Bill Pay with the Chrome browser on Windows 10 or Mac, please try the following instructions:

  1. In Google Chrome, select the three vertical dots in the upper right corner and select Settings.
  2. Under “Privacy and security”, click Cookies and other site data
  3. Scroll down to Sites that can always use cookies and click the Add button
  4. Enter the two domains listed below, as shown, and select the checkbox to include third-party cookies.
    1. [*.]natlmiddleburyonline.com
    2. [*.]checkfreeweb.com
  1. Close the browser, then log back into Online Banking.

If you receive a “Cookies are blocked” error while using an iPad to access Online Banking or Bill Pay, please try the following instructions:

  1. Open the Settings app (gear symbol)
  2. Under Settings on the left pane, select your browser (Safari or Chrome)
  3. For Safari, make sure the following settings are turned OFF:
    1. Block Pop-ups
    2. Prevent Cross-Site Tracking
    3. Block All Cookies
  4. For Chrome, make sure the following setting is turned ON:
    1. Allow Cross-Website Tracking

If you continue to have trouble, please call us at 877-508-8455.

Are there limits to the number of transfers I can make with Bill Pay?

There are no limits to the number of transfers you can make with Bill Pay. Bill pay is a free service that allows you to pay your bills through NBM Online Banking without having to write checks.

What about Bill Pay?

A bill pay service is offered in addition to our online banking services. The service provides a way for you to pay your bills without a need for you to write a check. This service is free. You may sign up for Bill Pay in Online Banking

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