Our Commitment to Providing Accessible Content

We want everyone who visits the NBM website to feel welcome and find website browsing a rewarding experience.

What does this mean?

We’ve been using the Web Content Accessibility Guidelines (WCAG) 2.0 to help guide us in making web content more accessible for people with disabilities, those who use assistive technology, and to make the web more user-friendly for everyone.

How are we building accessible content?

Many of the documents and pages on the website are in HTML or plain text formats. These formats are generally accessible to people using screen readers and other assistive technology. By using proper headline and paragraph HTML tags we’re able to build content that’s both accessible to those using this technology, and create a natural visual hierarchy for those browsing with a traditional browser. In this way we strive to build content that can be read by as many people as possible, on as many devices as possible.

Accessibility for Non-HTML content

Some content that appears on the website is not HTML or in a plain text format. This rich-media content has unique considerations when building for accessibility and has been treated differently.

Adobe Acrobat PDF Files

There are a large number of documents in Adobe Acrobat® Portable Document Format (PDF).

PDF format is used to preserve the content and layout of hard copy publications. Publications in PDF can be viewed and printed using the Adobe Acrobat Reader®, version 3.0 or higher. You can download and get help using the Acrobat Reader at the Adobe Systems, Inc. site. The downloadable Acrobat Reader software is available at no charge from Adobe.

Download Acrobat Reader

People using screen-reading devices generally are unable to read documents directly in PDF format, unless they have an accessibility plug-in installed on their system along with the Adobe Acrobat Reader. This plugin is also available at no charge from Adobe. Adobe offers online tools that will convert PDF files to HTML on request. To get the plugin and latest news about Adobe’s accessibility tools and services, visit the Access Adobe site.

Embedded Streaming Media

The videos on our website support closed captions and/or subtitles when relevant to the streaming content. When activated, streaming media can be made more accessible by supplying a text alternative to spoken language.

Popular streaming service YouTube supports browsing with a screen reader with minimal setup.

Browsing YouTube with a screen reader

Third-party off-site resources

In an effort to serve the constantly evolving needs of our customers we sometimes link to resources hosted on different websites and platforms. These third-party off-site resources are included after careful consideration for their usefulness and benefit to the customer and community. In most cases The National Bank of Middlebury is able to control the content displayed on these sites, however, the “frame” they’re presented in might not reach the same level of web accessibility standards as The National Bank of Middlebury website. Relationships with these third-parties are constantly evolving, and it’s our hope that they soon share the same commitment to accessibility as the National Bank of Middlebury.


Mortgagebot allows us to share the most up-to-date rates on loans and gives prospective customers the means to apply online. Mortgagebot is a product of DH Corporation, who has their own Accessibility Statement.

You may see the DH Corporation Accessibility Standards for Customer Service Policy here.

Accessibility Statement restrictions

Our website was audited and repaired for accessibility as of the date listed at the bottom of this statement.

How are we doing?

If you do find any problems or have suggestions on how to improve our website’s accessibility, please get in touch.

Contact Information

Grover Usilton
Senior Vice President, National Bank of Middlebury
PO Box 189, Middlebury, VT 05753
P: 802-388-4982
[email protected]

Accessible Web
2 Church Street, LL
Burlington, Vermont, 05401
P:  1-888-534-0187
[email protected]

This website was assessed for Accessibility and was certified as WCAG 2.0 A Compliant on: September 26, 2017
Statement last modified: January 26, 2018