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FAQs

• Are there limits to the number of transfers I can make with Bill Pay?
• Business - Am I required to support EMV?
• Business - How does EMV chip technology work?
• Business - How is a chip card different from a traditional payment card?
• Business - How will chip cards impact the checkout experience at my business?
• Business - What do I do if my customer is using their chip card for the first time?
• Business - What do I do when a customer presents a chip card?
• Business - Will I still be able to accept traditional credit and debit cards?
• Can I add more than one mobile phone?
• Can I transfer between my NBM account and an account at another financial institution?
• Can you walk me through Bill Pay?
• How can I fix "Cookies are blocked" error in Online Banking and Bill Pay?
• How current is the account and transaction information?
• How current is the information?
• How do I set controls and alerts?
• How do I sign up for eCorp?
• How do I stop using Mobile Banking on my phone?
• How do I transfer between my NBM accounts in online banking?
• How much does eCorp cost?
• How secure is Online Banking?
• How secure is the program?
• I have a prepaid plan, can I use Mobile Banking?
• I received a push notification but don't know why.
• I use online banking now, why would I want to sign up for eCorp?
• Is Mobile Banking secure?
• Is my personal or financial information stored on my phone?
• Is there a limit on how much I can spend on my debit card?
• No FAQ currently available
• Personal - How am I impacted by the liability shift?
• Personal - Is this technology unique to the United States?
• Personal - What is chip technology?
• Personal - What is EMV?
• Personal - What makes EMV different than the traditional magnetic stripe card payment?
• Personal - Why should I invest in chip card acceptance now?
• Should I contact you when I travel? Even in the United States?
• What about Bill Pay?
• There are unauthorized charges on my debit card. What do I do?

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